No matter what we say, it is important for you to get the word from our successful client’s in their own words. Excerpts from various testimonial letters are presented for your reading enjoyment.

"The Dallas Stars Hockey Club utilized the Principles for Delivering Customer Delight program throughout our entire organization. Its emphasis on the importance of delivering uncompromising customer service reinforced our organizations commitment to all of our customers, both internally and externally."

"Steve Zipkoff’s easy to understand, humorous presentation kept every person’s attention, and his program, based on simplicity will ensure that all employees of the Dallas Stars will utilize what was taught. Steve’s teaching style of "if you’re laughing, you’re listening and if you’re listening, you’re learning", definitely created an atmosphere of delight for all who participated."

"I recommend this program for any company that wants to improve its ability to support their customers and provide a unique approach to building positive customer relationships. I have been exposed to many programs. This was the best."

Jim Lites
President
Dallas Stars Hockey Club

"Our organization, The Foster Financial Group, participated in The Principles for Delivering Customer Delight program. With the stock market constantly in a state of flux, providing additional services to our clients is crucial if we are to remain a viable investment organization and a value to our clients."

"This program reinforced to our financial advisors, planners and support teams that it is just as important to deliver outstanding quality service as it is to provide thought out targeted financial expertise and overall investment planning capabilities."

Steve Zipkoff’s unique teaching style kept all attendees informed and motivated to implement what was taught. It is a one-of-a-kind program that will provide a substantial return on investment for years to come. It is a program I highly recommend."

Larry Foster
Foster Financial Group

Dave Mitch
Vice President and General Manager
Specialty Tubing Products
Lone Star Steel Company

 

"This is a letter of recommendation for Zipkoff Solutions. (They) have been an integral part of our strategic planning process. Steve’s leadership, guidance and overall business knowledge have provided our management team the necessary tools to create a useful strategic operating document."

…"Although Steve had no prior industry experience in healthcare he was able to gain that knowledge, provide a fresh new approach to our understanding of the industry and create a strategic plan that we use today as a growth-operating document."

"I would utilize the services of Zipkoff Solutions again."

Garth James
Chief Executive Officer
MRI Management, Inc.

"Greyhound Lines, Inc. and the members of our marketing team would like to thank you for the excellent job you did assisting us in the development of our 1994 Marketing Plan. Your facilitation of our marketing planning sessions, focusing on the needs of both our organization and customers, provided insightful guidance to our planning process."

…"Given your understanding of our strategies and the consumer research on which they’re based, we’d like to continue our relationship by involving you in the development of further business plans."

…"Thanks again for your assistance, and for working so well with our team."

David R. Swift
Sr. Vice President –Marketing
Greyhound Lines, Inc.

"Just a note to tell you how much we enjoyed the sales training session you had with us last week…." "From a personal standpoint, your assistance first with our business plan, then with our marketing plan, and finally with sales training, you helped me immensely in my ability to guide the company."

Ray Claxton
President
Materials Analysis

"…I appreciate the valuable work you did for us as a facilitator in development of a revised mission statement and the strategies developed afterward."

"Our staff became comfortable quickly and was attentive and productive with your guidance. The follow-up with key managers after we documented the process proved very worthwhile. Your critique was organized, clear and with merit."

William C. Mueller
President
Hutton Communications, Inc.

"I am writing this communiqué to you to confirm our earlier conversation about the impact that I have seen your Rejuvenation Process has had on Comerica’s Lockbox Department and Treasury Management. Lockbox had a long history of being an under performer at Comerica Bank Texas and had hardly ever met their monthly performance goals. Since all of their people went through the Rejuvenation Process Training they have established their own internal training process for their people and new comers. They have improved their efficiency and effectiveness to the point where they are recognized every month as being one of the top performing departments within Comerica Bank Texas."

"They have in fact done so well that at the 1997 Annual Officers Meeting they were honored with being awarded the Comerica Bank Texas President’s Quality Award."

Robert A. McDaniel
Vice President
Manager, Treasury Management
Comerica Bank Texas

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